// Legal

Privacy Policy

Last updated: 1 January 2024

1. Introduction

Project Alfred Dev Pty Ltd (ABN 99 696 604 725, ACN 696 604 725) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how you can request access to or correction of your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Business name, ABN, or ACN
  • Job title and employer details
  • Information provided via contact forms, email correspondence, or phone calls
  • Technical information such as IP address, browser type, operating system, and device information
  • Website usage data including pages visited, time spent, and referring URLs
  • Payment and billing information when applicable

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you fill out our contact form, send us an email, or communicate with us by phone
  • When you visit our website through cookies and analytics tools
  • From third parties such as referral partners (with your consent)
  • From publicly available sources

Where reasonable and practicable, we will collect personal information directly from you. We will not collect personal information unless it is reasonably necessary for our business functions or activities.

4. Purpose of Collection

We collect, hold, use, and disclose your personal information for the following purposes:

  • To respond to your enquiries and provide customer support
  • To deliver our software development services to you
  • To send you project updates, invoices, and service-related communications
  • To improve our website, products, and services
  • To comply with legal obligations and resolve disputes
  • To protect the security and integrity of our systems
  • For internal record keeping and administrative purposes

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers who assist in operating our business
  • Cloud service providers and hosting providers (data may be stored on servers located outside Australia)
  • Professional advisors including lawyers, accountants, and auditors
  • Government authorities when required by law or regulation

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Overseas Disclosure

Some of the third-party services we use may store data on servers located outside Australia (such as cloud hosting and analytics services). Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, in accordance with APP 8.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and vulnerability testing
  • Staff training on privacy and data security obligations
  • Secure disposal of personal information no longer required

8. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can configure your browser to refuse cookies, though this may affect website functionality. We may use third-party analytics services to understand how visitors use our website. These services collect information in an anonymous form.

9. Access and Correction

Under APPs 12 and 13, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information

To make such a request, please contact us using the details below. We will respond to your request within 30 days. We may refuse access or correction in certain circumstances permitted by law, and will provide reasons if we do so.

10. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of eligible data breaches that are likely to result in serious harm.

11. Complaints

If you believe we have breached the APPs or wish to make a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: